Bonny Roberts:

Customer Success: Healthcare, Independent

About Bonny Roberts:

Bonny Roberts has spent the last 25 years in healthcare IT, oscillating between health systems and startups. Her career began with Yale New Haven Hospital's Administrative Fellow, from where she entered the Colorado's startup world with the Global Healthcare Exchange (GHX) where she was a product manager innovating healthcare ecommerce supply chain. Next Bonny facilitated clinician-driven IT project prioritization, custom app development and Epic implementations at The Ohio State University Medical Center. In 2010, she returned to Colorado to join Aventura where she drove customer success (everything after the sale with a team of engineers and PMs: system implementation, customer support, account management) and, for a time, sales operations, and marketing. After Aventura, she led customer success for Diameter Health, an intelligent clinical data refinement solution in the interoperability space. She took on the unique role of Internal Customer IT Portfolio & Relationship Mgmt for the business side of Centura Health, a 21 hospital health system. She then developed the strategy for growth in healthcare for Opsis Health, a nutrition-tracking and monitoring AI company that served both consumers and businesses (clinical trial/pharma, healthcare providers, payors, fitness and groceries) and most recently she has served as a practice transformation consultant for Medi-Cal providers and managed care organizations and FQHCs. She lives outside Boulder where she can be found hiking with her dog and family.

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